Returns & Exchanges
We want you to love your Xero Shoes, so we offer a 45-day return policy for any product in unworn, 'like-new' condition. If you need a different size or style, we provide free domestic exchanges to ensure you get the perfect fit for your natural movement.
Start Your Request
Visit our online returns portal and enter your order number and zip code to locate your purchase.
Choose Return or Exchange
Select the items you wish to send back and specify if you would like a refund to your original payment method or a different size/color.
Print Your Label
Download and print the prepaid shipping label provided by the portal and securely package your unworn shoes in their original box.
Ship and Track
Drop your package off at any authorized carrier location; you will receive an email notification once your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing