Frequently Asked Questions
Everything you need to know about your natural movement journey.
How do I find the right size for my Xero Shoes?
Most of our shoes fit true to size, but some models may run small or large. We recommend checking the 'Sizing' tab on each specific product page for detailed fit advice and measurement charts.
What is the 5,000-mile sole warranty?
We stand by the durability of our FeelTrue® rubber outsoles. If you wear your soles down to less than 1mm thick at the ball or heel, we will replace them for a nominal cost. Registration is required upon purchase.
Can I return my shoes if they don't fit?
Yes, we offer a 45-day return and exchange policy for products in 'like-new' condition. Please ensure you test your shoes indoors on a clean surface to maintain eligibility for a full refund.
Are Xero Shoes vegan-friendly?
The vast majority of our products are 100% vegan-friendly, meaning we use no animal-derived materials. You can filter by 'Vegan' on our shop page to see all available options.
How long does shipping take?
Standard domestic orders typically process within 1-2 business days and arrive within 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
How should I clean my Xero Shoes?
We recommend hand washing with warm water, mild soap, and air drying. Do not put your shoes in the washing machine or dryer, as high heat can damage the materials and adhesives.